RETURNS

RETURNS

You may return unworn, unused items that were purchased on tonicsupply.com in their original condition and packaging, with all tags included, within 30 days of the delivery date for a refund back to your method of payment used. Original shipping charges are non-refundable.

Unfortunately we can not cover postage or any additional charges or fees that may occur at this time.

All of our products are made to order from the nearest location available to where the order was placed. We do not currently hold stock at our fulfilment locations, so all returns will need to be sent to our UK headquarters. Please get in touch when you have a return request for more information.

FAULTY OR DAMAGED GOODS

If you receive any misprinted, damaged, or defective items, please contact us within 7 days of the product being received so that we can help you to resolve the issue as quickly as possible.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within 7 days of receiving your item. Please include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!


EXCHANGES

Exchanges are not currently offered. If a different size or colour is required, simply return the original item(s) within 30 days for a refund and then place a new order for the preferred item(s). All shipping costs are the responsibility of the customer, Tonic Supply Co does not offer free returns at this time. 

Please always refer to our sizing charts located on all our product pages to ensure you are ordering the correct size. If you are unsure please get in touch.

If you have any questions or concerns regarding your product, including size/fit please contact us  as soon as possible so that we can assist you in resolving the issue as best we can. We are here to help!   

REFUNDS

Refunds are currently only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with your order number and photos of the items and we’ll resolve the issue as soon as we can.

Any items sold under promotion or sale are non-refundable.

ALL FACEMASKS ARE NONE REFUNDABLE

Please note: when returning an item for any reason, items must be unworn and have their original tags intact.

For any other queries regarding our returns policy, please don't hesitate to ask!

TONIC Supply Co is not liable for shipments sent to an address entered incorrectly at checkout or for items damaged during the return process. However, we want our customers to be happy and would love to help you resolve any issues that may arise as best we can. Please contact us if we can assist you in any way.